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E-commerce and online distribution have become core drivers of commercial enterprises. Following the implementation of the EU Consumer Rights Directive, companies have to comply with a set of provisions that include the general appearance of the website as well as the ordering and check-out process (including the “button” for a consumer to confirm the process before a payment is processed).

Stadler Völkel Attorneys at Law have broad and long-standing expertise in advising clients in the technology and E-commerce sector. Our advice comprises customized legal risk management together with our partners in the DACH region (Germany, Austria and Switzerland) and in the entire EU-28-area, assisting clients in the fields of distribution law, e-commerce law, data protection law and competition law.

Our support includes:

  • Advice on the general appearance of the website, including details in the ordering and purchasing processes of a web shop
  • Advice regarding the description of goods/services, price labelling, availability & shipping, General Terms and Conditions for sale and delivery
  • Legally compliant payment solutions ("secure payment")
  • Advice and review regarding the data protection concept (internal) and data protection declarations of customers (external)
  • Review of obligatory disclosure requirements (legal notice)
  • Advice on legally binding aspects regarding navigation, operability and design of web shops
  • Review of the "accessibility" of website appearance according to the Austrian Act on the Equalization of Persons with Disabilities
  • Review of a possible online settlement of disputes ("consumer arbitration")
  • Clarification of regulatory and competitive issues with regard to the website appearance
  • Consultation regarding advertising on social media platforms as well as in the stationary sector
  • Advice regarding the legal compliance of newsletters
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Recommend Stadler Völkel Attorneys at Law to companies focusing on e-commerce